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Loyalty Earn points and turn them into rewards Become a Member Sign Up Sign up as a member to start enjoying the loyalty program Earn Points Book a session Get 10 Vixen Points Purchase a product Get 1 Vixen Points for every US$1 spent Sign up to the site Get 50 Vixen Points Redeem Rewards 10% off all store products 100 Vixen Points = 10% off for all store products

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Items must be sent back to The Vixen Experience within 7 days of the customer having received the package. Eligible items will only be accepted. Absolutely NO REFUNDS will be given. Shipping & Returns Return & Exchange Policy Items must be sent back to D'Vixen Couture Xperience within 7 days of the customer having received the package. Eligible items will only be accepted. Absolutely no refunds will be given. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all D'Vixen Couture Xperience and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our boutique location address below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. If we suspect a customer of WARDROBING or wearing the items and sending them back no credit will be issued, and they will be blocked from our site. • Exchanges At D'Vixen Couture Xperience, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our boutique. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire. • Processing Once an order has been placed it cannot be cancelled. When returned packages arrive at our boutique, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times, customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions. **Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package. SHIPPING POLICY We use USPS Priority shipping. Domestic Shipping starts at $9.99 flat rate and International Shipping rates starts at 19.99. Shipping is FREE if your order is over $100. Items are processed 1-2 days after order is received and take 3-7 business days to be delivered. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or inclement weather. Express shipping is the only guaranteed service we provide. Tracking Information Tracking information is not available at the time of purchase and will be sent via email once the shipping label is created. Standard Shipping We use USPS Priority Standard Shipping. If your order is placed before 3pm Central Standard Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 3-7 business days. Orders placed after 3 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified. We are closed on Sunday. Any Express Shipping orders placed on Saturdays will not be shipped until Tuesday. Lost/Stolen Packages The Vixen Experience is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. Do you ship internationally? Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. Please note: The Vixen Experience is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about your package.

At The Vixen Experience we are steadfast to protect your privacy rights. We value our online customers and visitors and collect information to better serve your buying needs and shopping experience. PRIVACY POLICY At D'Vixen Couture Xperience we are steadfast to protect your privacy rights. We value our online customers and visitors and collect information to better serve your buying needs and shopping experience. D'Vixen Couture guarantees you that we will not sell, rent, or share any of your personal information with any third parties without your consent, except for our personal affiliates who provide us with necessary services to process your order. At checkout, you will be asked to make an account with us optionally, or you may checkout as a guest. In both cases, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other form of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, to process and ship orders, to send shipping confirmations, store credit information, and to provide customer service and inform you of new site features, and special offers. General viewing of our site does not require for us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitors visit. When you visit D'Vixen Couture Xperience we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties for the purpose of providing you with relevant products and advertisements custom tailored to each visitor. Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed. By using D'Vixen Couture Xperience website you are agreeing to allow us access to your personal information as described in this privacy policy as well as agree to our return policy terms and conditions as described on our site. For more detailed information on our terms and conditions and return policy please visit: https://www.thevixenexperience.com/ If you have any questions or concerns, please contact our customer service department for more information.

Contact Us At (855) 96-VIXEN Contact US Feel free to contact us by email, live chat or phone Email: sales@thevixenexperience.com | Call US At (855)96-VIXEN| Business Hours: CST Mon - Sat from 10am - 8pm & Sunday 12pm - 6pm You can also send us a message using the contact form below: Enter Your Name Enter Your Email Enter Your Phone Enter Your Message Here Submit Thanks for submitting!

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