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  • Terms & Conditions | D’Vixen Couture Xperience

    At The Vixen Experience we strive to be continually bringing in innovative, cutting-edge, and exclusive styles to provide our customers with new arrivals. TERMS & CONDITIONS At D'Vixen Couture Xperience, we strive to be continually bringing in innovative, cutting-edge, and exclusive styles to provide our customers with new arrivals. Due to the high demand of our products, our items sell out very quickly. On occasion, certain items displayed on on our site may no longer be in stock. Once an item is sold out, the item will still display sometimes as we give the option to our customers to provide their email to be notified when and if that item is restocked. However, display of an particular item or size online is not a guarantee that the item is available. In the event that a customer purchases an item which is no longer in stock, we will refund you for the entirety of that item plus any applicable shipping charges. Should you have any questions concerning the availability of a particular item: please contact our customer service department for assistance. Display We strive to display our products in our pictures as accurate as possible. Customers may also contact us for more information regarding products prior to their purchase. However, due to various factors, such as your computer monitor’s size and capabilities, may affect what you see on your screen. Therefore, we cannot be held responsible for the display of any color, texture or detail of its merchandise on your computer or phone screen. Nevertheless, if you are not happy with your purchase, you may send it back for a store credit. For more information regarding our return policy, please visit return policy. Copyright We are well aware that our pictures are on various so-called sites and social media pages, who repeatedly use our photographs to sell low quality look alike of our clothing. We want to clarify that none of those pictures are approved for their use and we are taking action against these copyright infringements. Furthermore, all images, photographs, and promotional graphics appearing on the www.thevixenexperience.com website are the exclusive property of www.thevixenexperience.com and are protected under the United States and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of D'Vixen Couture Xperience Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with The Vixen Experience.com without proper written consent is a violation of the United States and International Copyright laws. Refund Terms and Conditions: We do not provide REFUNDS under any circumstance other than if the item was not available at the moment of purchase. For items that are shipped, once the customer receives the package (when the tracking number provided by us appears as delivered) the customer agrees to not issue any chargebacks or disputes against The Vixen Experience. Furthermore, D'Vixen Couture Xperience is not responsible for packages that are lost or stolen. All claims should be directed at the shipping company provided at the time of delivery. By visiting or shopping at D'Vixen Couture Xperience you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please contact us at sales@thevixenexperience.com

  • Couture Swimwear | D’Vixen Couture Xperience

    Filter by Category All Vixen Black Collection Vixen Dresses Price $20 $43 Color Size Sizes 2X 3X 4X Large Medium Small X-Large XL Sort by Quick View Cutout Coverup Dress Price $42.99 Excluding Tax | Shipping Policy Sizes Add to Cart Quick View Best Seller Jetsetter Vixen Price $39.99 Excluding Tax | Shipping Policy Sizes Add to Cart Quick View SALE Vixen Regular Price $39.99 Sale Price $20.00 Excluding Tax | Shipping Policy Add to Cart

  • FAQ | DVixen Couture X LLC

    FREQUENTLY ASKED QUESTIONS No FAQs yet This category doesn't have any FAQs at the moment. Check back later or explore other categories.

  • Shipping & Returns | D’Vixen Couture Xperience

    Items must be sent back to The Vixen Experience within 7 days of the customer having received the package. Eligible items will only be accepted. Absolutely NO REFUNDS will be given. Shipping & Returns Return & Exchange Policy Items must be sent back to D'Vixen Couture Xperience within 7 days of the customer having received the package. Eligible items will only be accepted. Absolutely no refunds will be given. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all D'Vixen Couture Xperience and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our boutique location address below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. If we suspect a customer of WARDROBING or wearing the items and sending them back no credit will be issued, and they will be blocked from our site. • Exchanges At D'Vixen Couture Xperience, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our boutique. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire. • Processing Once an order has been placed it cannot be cancelled. When returned packages arrive at our boutique, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times, customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions. **Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package. SHIPPING POLICY We use USPS Priority shipping. Domestic Shipping starts at $9.99 flat rate and International Shipping rates starts at 19.99. Shipping is FREE if your order is over $100. Items are processed 1-2 days after order is received and take 3-7 business days to be delivered. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or inclement weather. Express shipping is the only guaranteed service we provide. Tracking Information Tracking information is not available at the time of purchase and will be sent via email once the shipping label is created. Standard Shipping We use USPS Priority Standard Shipping. If your order is placed before 3pm Central Standard Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 3-7 business days. Orders placed after 3 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified. We are closed on Sunday. Any Express Shipping orders placed on Saturdays will not be shipped until Tuesday. Lost/Stolen Packages The Vixen Experience is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. Do you ship internationally? Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. Please note: The Vixen Experience is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about your package.

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